How can I find products that are located in my country?
There are several ways:
On the search results page find items that can be shipped from your country by clicking the filter (see 'A') below.
On product pages sellers also display the countries they have warehouses in (see 'B').
Simply choose your desired location for easy, convenient delivery.
Why do product prices sometimes change when I choose for Domestic Delivery?
All Domestic Delivery products have already gone through customs, meaning all import fees have been paid and are included in the final product price.
How do I return an item?
You can submit a refund request before your order has been completed. The order completion date can be found in the order details page.
Refunds can be completed in 3 simple steps:
1. Open Dispute, select " easy returns"
2. Return the goods
3. Get your refund
Learn more
Who pays for return shipping?
If you would like to return your items, you will be asked to send them back to the warehouse located in your country.
You will need to pay for the shipping cost yourself.
Can I return an item after I’ve used it?
No, only items in perfect condition, unused and in the original packaging can be returned.
