FAQs
You'll be provided with a map that shows your driver's schedule, you'll get an email as soon as the UPS driver begins their route, and you'll be able to watch as that driver moves throughout their delivery process – right up until the moment they get to your front door and drop off the package that you've been waiting ...
What time does UPS typically deliver in my area? ›
What time does UPS deliver? A UPS Ground package will generally be delivered between 9 am and 7 pm to residential addresses, Monday through Friday. Residential orders will sometimes arrive later than 7 pm. Shipments to business addresses will arrive during business hours.
Does UPS give you an estimated delivery time? ›
Can I choose the time of day I want my package delivered? If you are a UPS My Choice member or Premium member, you can pick a 2-hour confirmed delivery window from within the original 4-hour estimate.
What time do UPS deliver until? ›
So, how late does UPS deliver? For residential addresses, the standard delivery times are 9am-7pm. But most UPS workers are scheduled through 9 pm, so there's still a chance your package can arrive after the 7pm cut-off time. This is common during the holiday season when delivery drivers are working overtime.
Does UPS have live map tracking? ›
Members of UPS My Choice can use the live map called “Follow My Delivery” to view the location of selected packages in relation to the delivery address. The package icon updates every 2-3 minutes as the package moves towards its destination. Parcel Monitor's UPS package tracking tool will update all of your UPS orders.
Can you chat with an UPS agent? ›
If you confirm your agreement to the UPS Customer Service SMS Program Terms and Conditions and the UPS Privacy Notice by replying "YES" to the number in the table below, you will be subscribed to engage with either an automated chatbot and/or a live agent to respond to your questions, inquiries, and concerns consistent ...
How do I track the exact location of my UPS package? ›
Text 'TRACK [Your Tracking Number]' to 69877 (MYUPS) and we'll tell you where your package is. Text 'LOCATE [Your Postal Code]' to 69877 (MYUPS) and we'll help you find the nearest location.
What happens if UPS doesn't deliver on time? ›
UPS promises an on-time delivery guarantee for most service types. If your package is delivered late even by a minute, according to the UPS money-back guarantee, you are entitled to a UPS refund.
Can I pick up a package from UPS? ›
Customers can head over and pick up their deliveries whenever it's convenient for them. Our dedicated team will even alert you when your package is ready for pickup - all you need to do is bring your ID that matches the delivery information, and you'll be good to go.
What time does UPS usually deliver in my zip code? ›
Answer: The delivery time for UPS in your zip code may vary depending on the specific location and the type of service selected. However, UPS typically delivers packages between 9:00 am and 7:00 pm, Monday through Friday.
UPS will usually deliver packages between 9 am-7 pm for residential addresses. There are times when you could be waiting up until 9 pm because a lot of UPS drivers tend to work overtime.
What happens if UPS package is delivered to my house not mine? ›
If you receive someone else's package, you are legally obligated to return it to the sender or contact UPS to arrange for its return.
What if UPS says delivered but no package? ›
Contact UPS Customer Service about your missing package.
You can also start a live chat with a UPS customer service representative by clicking Ask UPS anywhere on the website. Call UPS Customer Service directly at 1-800-742-5877 and explain that your package says it's been delivered, but you can't find it.
How often does UPS update tracking? ›
UPS updates tracking information regularly throughout the day, typically every few hours. However, the frequency of updates may vary depending on the package's location and the shipping method used.
How do you see exactly where your USPS package is? ›
Whether you are the sender or recipient, you can track your item:
- Online: Use USPS Tracking® on the United States Postal Service® website.
- By text: Send a text to 28777 (2USPS) with your tracking number as the content of the message. ...
- By smartphone: Download the USPS Mobile® app for iPhone® and Android™.
- By phone:
UPS Next Day Air® Early gives you guaranteed early morning delivery for time-critical shipments. Guaranteed delivery by 8 a.m. to major cities and by 8:30 a.m., 9 a.m. or 9:30 a.m. to most cities, with Saturday delivery to some locations as early as 9 a.m.
How long does it take UPS to update tracking? ›
Customers are usually advised to allow up to 24 hours for their shipment's UPS tracking number to be logged by the carrier. If your shipment's UPS tracking is not updating, it could be that the package is yet to be picked up by the courier or that it has been picked up but yet to be scanned.
