SDN | Service Design Global Conference 2023 (2024)

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SDN | Service Design Global Conference 2023 (2)
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21 June 2023

Take advantage of the early bird tickets and register under reduced prices.

SDN | Service Design Global Conference 2023 (3)

The registration for the Service Design Global Conference 2023 is open! Visit the conference website to register and take advantage of the early bird tickets - please note that in-person early-bird tickets are limited in quantity, so hurry up and grab the discount!

For more information on the registration and conference in general, please check the website and FAQ section where you will find additional information.

The theme for this year’s Global Conference is Catalyst for Change.

Our world is undergoing radical, disruptive changes at an accelerating speed. Innovation, digitalisation, and technological and environmental shifts are changing the way we live and work, transforming industry and reshaping consumer demands. Service transformation is at the heart of this change with impacts being felt through new and innovative service experiences that serve people, the planet, and the invigorated organisations that deliver them.Can service design be the ingredient that not only increases the rate of transformation but also improves its quality and impact? To do this requires service designers to constantly challenge how we are innovating and leading through service design.

Join us for a deep dive into the trending topics, insights and developments shaping the future of the service design practice! The 16th edition of our Global conference will take place in Berlin and also online. The event promises two days of interactive learning, keynote presentations, satellite sessions and in-person and virtual networking. The exchange of experiences, ideas and different perspectives with the open minded and creative service design community is the highlight of the service design year and a must for anyone interested in public or private sector service innovation!

For all of you who will be joining us in-person in Berlin, we’re thrilled to share that we have chosen the Radialsystem as the perfect venue to host our conference. Talks will be live streamed and also available as video for our online audience.

Stay tuned for more updates!Get all conference updates by subscribing to the SDN Insider newsletter!

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SDN Chapters SDN | Service Design Global Conference 2023 (4)

Service Design Global Conference 2024 - Register for the event

Registration for the Service Design Global Conference (SDGC24) is open. You can register on the conference website for both in-person and virtual attendance. See you in October in Helsinki and online!

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SDN Chapters SDN | Service Design Global Conference 2023 (5)

TP 15-1 Service Design at the Dawn of AI | Roundtable

On June 26th 2024, we are holding a special event connected to the publication of the most recent issue of Touchpoint, the journal of service design. The issue explores the latest thinking — and hands-on application — around service design and AI.

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SDN Global News SDN | Service Design Global Conference 2023 (6)

Touchpoint Vol. 15 No. 1 | Service Design at the Dawn of AI is out!

What you are about to read is the latest thinking — and hands-on application — around service design and AI.

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SDN Chapters SDN | Service Design Global Conference 2023 (7)

Call for papers extended deadline | Submit your abstract until May 5th

Service designers work within a unique context. Because our work influences service innovation, improvement and delivery across lengthy and often complex customer lifecycles, we must work closely with stakeholders from across our organisations, and even beyond. While we aim for deep expertise in our own practice, we must also familiarise ourselves with the ways many others work

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SDN | Service Design Global Conference 2023 (8)

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