Customs clearance processing time is out of our control. It will depend on local authorities processes and customer's responsiveness.
UK Mainland Delivery
You can choose the speed at which we deliver your purchases. At present, orders may only be delivered to persons within the United Kingdom and to British Forces Post Office Addresses. Please note that all delivery times are subject to availability of products and timeframes for certain specialist products may vary. We cannot guarantee which delivery service provider will be used to despatch your order. If you have any queries please contact customer care
NOTE :
NHS prescriptions are delivered free of charge. Private prescriptions incur a £2.50 delivery charge per prescription (the delivery charge will appear as a surcharge on your invoice).
Orders placed before 12 noon Monday to Friday, we aim to dispatch the goods the same day.
For orders placed after 12 noon Monday to Friday, and anytime at weekends, we would aim to dispatch the following working day (Monday to Friday).
All prices are based on parcels weighing under (1kg). Parcels which weigh over (1kg) may result in an additional delivery charge. In this event, our customer service will contact you before dispatching your order. Delivery to addresses in England, Wales and southern Scotland:
Delivery to the rest of the U.K. including the Highlands & Islands of Scotland, Northern Ireland, the Isles of Scilly, the Isle of Man, the Channel Islands and British Forces Post Offices, may experience longer delivery times.
There are various Delivery Service Level options: PLEASE make sure you choose the correct service for you.
U.K. Mainland:
For delivery of all parcels under 1kg to addresses within the UK
| Delivery Service Level (UK Mainland Only) | Cost |
| Standard Delivery (3-5 working days) | £3.99 |
| Priority* (Two working days - Orders placed before NOON only) | £7.99 |
| Orders over £39.95 and below 1kg | Free |
International Orders
Allcures does ship overseas, but decisions are made on a per-order basis. The delivery charge will depend on the size and weight of the parcel.
Most orders will be sent by Royal Mail Air Mail ‘International Signed For’ post – a signature will be required on receipt. Alternatively, heavy parcels will be sent by DPD or Fedex within Europe, again a signature will be required on delivery.
Deliveries to the Republic of Ireland are classified as Air Mail by Royal Mail and DPD or Fedex and are subject to different tariffs. You will be contacted by Customer Services on Air Mail delivery charges.
We use several carrier companies, including Royal Mail, DPD and Fedex.
When ordering goods from Allcures for delivery overseas you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from Allcures, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.
Returns
If you are not satisfied with your purchase, please contact our Customer Services at customercare@allcures.com or by telephone on +44(0)1708 859750 stating the items you wish to return, name and contact details, within 30 days. Return the goods to us in the exact condition in which they were delivered. Certain items cannot be refunded or exchanged unless faulty or sent incorrectly: for instance condoms, medicines or foods. We recommend using Recorded Delivery when returning products. Your statutory rights will not be affected. If we are in error we will refund the delivery charges.
When returning one or more products for a refund, you should note that if you have paid for all or part of that order with reward points these will be returned to your account first. The same applies to any credit used towards the purchase.
If returning products bought under the "3 For 2" or "2 For 1" offers, you will only be credited if the remainder of your order still fulfils the offer's rules. For example, say you purchased 4 items that were on "3 For 2" offer, and returned 1 of them, you would be credited for 1 item, but if you were to return 2 items, you would still only be credited for 1 item as you would have to pay normal price for the remaining 2 items in your order!
