Troubleshooting HP Enterprise Printer AirPrint Issues (2023)


This guide provides comprehensive solutions for troubleshooting issues related to printing from a mobile or network-connected device to an HP Enterprise printer using Apple's AirPrint. If you encounter problems, follow these steps to ensure a seamless printing experience.

Applicable Printers

This troubleshooting guide applies to HP LaserJet Enterprise, HP Officejet Enterprise, and HP PageWide Enterprise models. For HP LaserJet Pro models, refer to the specific troubleshooting guide for AirPrint issues.

Step One: Check Compatibility with AirPrint

  1. Confirm that you have an AirPrint-compatible printer (refer to the list of Applicable Printers).
  2. Ensure your Apple device supports AirPrint:
    • Mac computers: OS X 10.7, 10.8, or 10.9 Mavericks.
    • iOS devices: iOS 4.2 or newer (iPad, iPhone 3GS or newer, iPod Touch third generation or newer).
  3. Verify that your applications support AirPrint (refer to the list of compatible apps).

Step Two: Check Connections

  1. Ensure the printer is on the same wireless network as the Apple iOS device.
  2. Confirm the printer is in a Ready state, has paper, and sufficient ink or toner.
  3. Check for any error messages on the printer control panel.

Step Three: Update Printer Firmware

Some printers require a firmware update for AirPrint compatibility. If you own an HP Enterprise printer, ensure the firmware is up to date. Follow the instructions on the HP website for updating firmware.

Step Four: Check AirPrint Settings in the Embedded Web Server (EWS)

  1. Access the Embedded Web Server by entering the printer's IP address in a web browser.
  2. Navigate to the Networking tab and check Bonjour settings under the TCP/IP Settings option.
  3. Confirm the printer name is listed and adjust settings if needed.
  4. Check Energy Settings under the General tab to ensure proper sleep mode configuration.
  5. Verify that Bonjour, AirPrint, and IPP Printing are enabled under Other Settings.

Troubleshoot Error Messages

'Printer is not connected' Error

Ensure the printer is connected to the wireless network. Refer to for wireless network installation instructions.

'The Printer is not Found,' 'No Printers Found,' or 'Printer is Offline' Error

  1. Update the printer firmware, power cycle the Apple device, and turn off Bluetooth.
  2. Check connectivity by ensuring the printer is on the correct wireless network.
  3. Power off and on the router, Apple device, and printer.
  4. Ensure the router can forward Bonjour packets.

Limitations and Requirements

Be aware of the following when using AirPrint:

  • Bluetooth or 3G connections are not supported.
  • AirPrint is compatible only via an 802.11 wireless network.
  • Compatible with Mac OS X 10.7, 10.8, and 10.9 Mavericks, and iOS 4.2 or newer.
  • Compatible only with printers released in 2010 and newer.

Additional Support

For issues not covered here or additional support, visit the or the .

Ensure a seamless printing experience by following these troubleshooting steps for HP Enterprise printers using Apple's AirPrint. For more detailed information, visit HP's Wireless Printing Center.

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