It looks like you’re trying to reach AliExpress’s customer service team. Unfortunately, we’re not associated with AliExpress’s support team. We are two entirely different business organizations. However, to make your life a little easier, we’ve researched AliExpress’s website and found the following customer support contact details. Please get in contact with AliExpress’s representatives by reaching out to them directly using the contact information below.
AliExpress Customer Service Contacts
AliExpress Email Support
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AliExpress Call Center Support
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AliExpress Forum
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Social Media Support Contacts
SLAs & Agreements
Email SLA
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Live Chat SLA
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Call Center SLA
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Forum SLA
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Legal Contacts
AliExpress Terms & Conditions
https://rule.alibaba.com/rule/detail/2041.htm?spm=a2g0o.home.0.0.650c2145j0KXxD
AliExpress Privacy Policy
https://rule.alibaba.com/rule/detail/2034.htm?spm=a271m.8038972.a272z3.57.3acf6d82cotuoe
AliExpress Security Policy
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AliExpress GDPR
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Other Links
AliExpress Affiliate Program
https://portals.aliexpress.com/affiportals/web/portals.htm#/
Location
AliExpress Customer Support
What is a AliExpress?
AliExpress is an online retail service based in China that is owned by the Alibaba Group. It is one of the biggest international e-commerce websites in the world, offering a wide variety of products from Chinese suppliers. AliExpress provides customers with products, including clothing, electronics, toys, home and garden items, and more.
AliExpress customer support channels
AliExpress offers a variety of support channels, including live chat, knowledge base or social media channels. Additionally, AliExpress offers possibility to leave a feedback or suggestion, to improve their services.
- Knowledge Base: https://m.aliexpress.com/helpcenter/index.htm
- Facebook: https://www.facebook.com/AliExpress
- Twitter: https://twitter.com/AliExpress_EN
- Instagram: https://www.instagram.com/aliexpress
How do I contact AliExpress?
You can reach out to AliExpress via social media by following their official accounts on Twitter, Facebook, Instagram. However, the best way for AliExpress users to contact their customer support is by using a combination of live chat and knowledge base, as quick questions can be resolved easily via this support means.
Common problems and solutions
Experiencing problems with this software?
Take a look at our list of the most common problems and find out how you can solve them.
How to recover my lost password?
How do I recover my AliExpress password?
- Go to the website and click “Forgot password“
- Enter your login and email, and move the spam protection slider to greenChoose to restore your password via email or through AliExpress administration
If you don’t remember your email, contact the support team via the “Check now” button, select “Registration and accounts“, then click “Forgot password” in the “Password and account issues” tab.
You will be asked to confirm your identity through security questions, such as selecting recent orders from pictures.
To restore your password in the AliExpress mobile app, follow the same steps as on the website.
How to track my package?
I have not received goods. What can I do?
Please Track the parcel to check the package status:
If the package is in transit with normal updates:
- It should be delivered within the promised time frame. If it doesn’t arrive, open a dispute and we will help you.
If the delivery time has passed, there is no tracking information, or the package has been returned to the seller/held in customs/shipped to the wrong address:
- Open a dispute on the 11th day after the order is marked as shipped. We will step in if you can’t reach an agreement with the seller within 5 days.
Note: Opening a dispute won’t affect the normal delivery of your package and will secure your payment from being released to the seller.
If it’s past the protection time but you still haven’t received the goods:
- Contact the seller for help. It’s recommended to open a dispute within the buyer protection period to claim a refund.
Learn more about AliExpress
AliExpress offers comprehensive and reliable customer service to ensure a pleasant shopping experience. Customers can access live chat support from AliExpress’ professional customer service agents 24/7. In addition, AliExpress also offers help center resources to answer frequently asked questions and support tickets to help deal with more specific issues. Furthermore, customers can make use of AliExpress’ dispute center to ensure the protection of their purchases. All in all, AliExpress provides customers with a highly efficient customer service experience.
What is AliExpress? | Alibaba Group01:03
Alibaba Group
Topics
- AliExpress
- global online shopping
- millions of products
Video summary
AliExpress is a global online shopping site where shoppers from around the world can discover millions of products directly from Chinese and international suppliers. The platform has served over 150 million buyers and offers shopping in 18 languages. It features AI-powered live streams, real-time translations, interactive games, and daily promotions. AliExpress provides delivery, international logistics, warehouse capabilities, and local payments. Initially connecting China to the world, it now brings global wonders to its customers.
How to Contact AliExpress | Techboomers02:18
Techboomers
Topics
- Contacting Aliexpress customer service
- Using the chat feature
- Exploring alternatives to Aliexpress
Video summary
In this video, Jessica from tech boomers.com shows you how to contact Aliexpress customer service. She first instructs you to open your web browser and go to Aliexpress.com. Then, she guides you to click on the 'Help' section and choose 'Customer Service' from the menu on the left. You need to select the category and subcategory that your question relates to. If you cannot find the answer, you can chat with an Aliexpress customer service representative by clicking on 'Chat Now' at the bottom of the page. Finally, Jessica mentions that if you are interested, you can also explore alternatives to Aliexpress on techboomers.com. Visit their website for more helpful videos and free courses.
How To Get Past Eva On AliExpress Support Chat | Reaching A Human Customer Service Agent | The Laptop Legend02:04
The Laptop Legend
Topics
- Getting past AliExpress automated chat bot
- Tips for connecting with a human representative
- Dealing with difficulties and alternative strategies
Video summary
This video provides tips on how to get past the automated chat bot on AliExpress. The speaker shares a message that can be copied and pasted to instantly connect with a human representative. They also mention that there may be certain hours or days when it's more difficult to bypass the bot, but they suggest waiting a few hours or a day to try again. Additionally, the speaker suggests asking about the platform Taobao as a way to potentially connect with another agent. They offer advice on various topics such as refunds, Shopify drop shipping, ecommerce, investing, and travel hacking.
Frequently Asked Questions
What is AliExpress?
AliExpress is an online retail service based in China that is owned by the Alibaba Group. AliExpress is often used by e-commerce stores that use a dropship business model.
What kind of support does AliExpress offer?
Customer service team of AliExpress offers the following support channels: live chat, social media support and self-service support.
How do I contact AliExpress?
You can contact AliExpress by emailing them, starting a chat with a live agent on their website or by leaving them a message on one of the social media platforms. Alternatively, you can use their knowledge base if you prefer self-service support.
What is AliExpress’ email address?
AliExpress doesn't have customer support email address.
Does AliExpress have live chat?
Yes, AliExpress has live chat support. Go to the site: Help Center and click on "Chat now" button or start chat with their agents on their social network.
How do I speak to someone in AliExpress company?
AliExpress doesn't have telephone customer support.
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