- Enrollment Questions
- What is MyUFHealth?
- Is there a fee to use MyUFHealth?
- What is MyChart Mobile? Who can help me if I have issues using MyChart Mobile?
- What is required to use MyUFHealth?
- How do I sign up?
- Will I still receive letters and phone calls from my provider once I’m active on MyUFHealth?
- Who do I contact if I have further questions?
- Your Medical Record
- When can I see my test results in MyUFHealth?
- Why do some of my test results have a message about automatic process?
- In some cases, I receive my test results automatically and my provider hasn’t included comments or they haven’t seen the results. Why does this occur?
- Why are certain test results not shared electronically via MyUFHealth?
- Why are test results displaying if my provider does not use MyUFHealth?
- If some of my health information on MyUFHealth is not correct, what should I do?
- If I send a message to my doctor, when can I expect a reply?
- MyUFHealth For My Family
- Can I view an adult family member's health record in MyUFHealth?
- Can I view my child’s health record in MyUFHealth?
- Can I ask questions regarding a family member from my MyUFHealth account?
- Can my spouse and I share one MyUFHealth account?
- After I Have Enrolled
- I forgot my password. What should I do?
- I forgot my username. What should I do?
- I tried to enter the wrong username or password and I received a warning on the site that my account is disabled. What should I do?
- Can you send me a new activation code? (I have lost it, let it expire or did not receive it.)
- What personal information can I update in MyUFHealth?
- Technical Questions
- How is MyUFHealth secure?
- Which browsers can I use to access MyUFHealth?
- What is your privacy policy?
- I was logged out of MyUFHealth, what happened?
- My activation code does not work, what should I do?
- I cannot sign up because I'm getting an error, what should I do?
- Is my activation code my username?
What is MyUFHealth or MyChart?
MyUFHealth, formerly known as MyChart, offers patients personalized and secure on-line access to portions of their medical records. MyUFHealth does not represent your legal medical record. MyUFHealth enables you to securely use the Internet to help manage and receive information about your health.With MyUFHealth, you can use the Internet to manage many aspects of your health.
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Is there a fee to use MyUFHealth?
MyUFHealth is a free service offered to patients who are seen in the UFHealth network at Gainesville, Central Florida, or Jacksonville hospitals and UF Health Physicians clinics in Gainesville, Jacksonville, Central Florida, and surrounding areas.
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What is MyChart Mobile? Who can help me if I have issues using the MyChart mobile application?
MyChart is a smartphone app offered by Epic Systems. You can download and use the MyChart app to access your MyUFHealth account. If you are having issues using this app contact your clinic for assistance. You can download the MyChart mobile app at:
Google Play Store
iOS App Store
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What is required to use MyUFHealth?
To sign up for MyUFHealth you must be 12 years of age or older and a patient of UF Health. In addition, a valid e-mail address is required. To use MyUFHealth you will need access to a computer connected to the Internet and an up-to-date browser or access to a mobile device that can run the MyChart mobile application.
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How do I sign up?
Patients can use an activation code to sign up for MyUFHealth. A MyUFHealth activation code may have been provided to you by email prior to your appointment, or is printed within your visit summary or discharge paperwork. The easiest way to sign up is using your activation code. If you do not have an activation code, there is a self-signup option available. Self-Signup is for adults who are current patients of UF Health. As a part of the self-signup process you will be asked to verify your identity using a third-party system.
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Will I still receive letters and phone calls from my provider once I’m active on MyUFHealth?
Once enrolled in MyUFHealth, communications using the MyUFHealth site will be an important method of communication between you and your provider for routine medical information. In addition to communications using MyUFHealth, information may be communicated using other methods such as phone or mail.
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Who do I contact if I have further questions?
Contact your UF Health Physicians or UF Health Jacksonville Physicians clinic during normal clinic hours if you have questions regarding MyUFHealth. You can also call the following numbers during normal business hours (M-F/8-5) for assistance: Gainesville/Central Florida 352-265-6983/Jacksonville 904-383-1043.
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When can I see my test results in MyUFHealth?
Most outpatient test results will display in your MyUFHealth account once a final result is available. Test results from ED visits or inpatient stays will be available an hour after you leave.
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Why do some of my test results have a message about automatic process?
If your test results include the message This test result has been released to your MyUFHealth account by an automatic process. If you have any questions please message your provider. this means your test result was released to you automatically to assist in getting your results to you in a timely manner. If you have questions regarding a test result you should message your provider.
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In some cases, I receive my test results automatically and my provider hasn’t included comments or they haven’t seen the results. Why does this occur?
To support patient involvement and patient care, most non-sensitive test results are sent to patients automatically once resulted. As part of your provider’s workflow they will review and may communicate with you regarding your results. This may occur after you have already received your results automatically. In some instances, usually with normal results, your physician may wait until he/she sees you in follow up to discuss your results rather than comment in an electronic message. If you have questions regarding a test result you should message your provider.
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Please message your provider or message Customer Service in MyUFHealth and include the names of the tests you are not able to view.
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Why are test results released to me if my provider does not use MyUFHealth?
Tests performed by a UF Health facility and resulted in the Epic EMR software may be released to MyUFHealth regardless of the ordering provider.
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What should I do if I think some of my health information in MyUFHealth is not complete or not correct?
MyUFHealth is not intended to be your legal medical record. Your MyUFHealth information comes directly from your electronic medical record maintained within the UF Health network. Portions of your medical record may not be available in MyUFHealth. At your next clinic visit ask a UF Health staff member if you have questions about specific medical information that you are not able to view in MyUFHealth.
If you feel that health information is incorrect, you have the right to ask us to amend your medical records. Your request must be in writing, signed and dated. It must specify the records you wish to amend, identify the UF Health facility that maintains those records and give the reason for the request.
For more information about amending your record: For a Gainesville or Central Florida facility, please call 352-265-9344; for a Jacksonville facility, please call 904-244-2225. Once we receive your request, we will respond to you within 60 days. We reserve the right to deny your request; in the event we do deny your request, we will explain why and explain your options.
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If I send a message to my provider or support staff, when can I expect a reply?
In typical situations you should receive a response within 2 business days. Messages may be handled by your provider or another care team member in the clinic. Please note that MyUFHealth should not be used in urgent situations. Please call 911 if you are experiencing an emergency.
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Can I view an adult family member's health record in MyUFHealth?
Yes, you can view a family member’s health record if they grant you access. This is called Proxy access and allows an adult to log into their personal MyUFHealth account, and then connect to the MyUFHealth account of their family member. Adult patients can request proxy access for you at their next clinic visit or they can use the Share My Record feature to send you a proxy invite. Once proxy access is granted you can access your proxy's account by clicking their name within the Web site or mobile app. In cases of diminished capacity, proxy access may be granted with the proper documents.
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Can I view my child’s health record in MyUFHealth?
UF Health encourages and supports parental involvement in the health care of their minor children, and strives to efficiently facilitate the parental right to access information about their child’s health care.
Parents of younger children (under 12 years old) can sign up as a proxy to gain access to their child’s full MyUFHealth account, a secure online resource to access medical information. You can request proxy access online within your personal MyUFHealth account. After logging in to MyUFHealth on the UFHealth.org website or via the MyChart/MyUFHealth app, click “Menu” and then click “Request Family Access.” Complete and submit the form to request proxy access. You will receive a message in MyUFHealth once access is granted, which may take up to five business days. In certain situations, in-person setup will be required. In these cases, photo identification will be required.
Parents of adolescent patients (12-17 years old) may also request proxy access to their child’s MyUFHealth account through the process outlined above. The most efficient way to access your child’s medical record is through our Medical Records Department. Because state and federal confidentiality laws prohibit health care providers from sharing certain information with parents without patient consent, only limited information is available within MyUFHealth. Detailed instructions to complete a medical record request and receive your child’s medical record are available at: https://ufhealth.org/medical-records.
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Can I ask questions about the care of another patient or family member using my MyUFHealth account?
You should not communicate with a provider about another patient’s care from your MyUFHealth account. Communications within MyUFHealth are saved within your personal account and should only contain your information. Proxy access can be used to manage a family member’s health care.
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I forgot my password. What should I do?
You can reset your password online by clicking "Forgot password" link on the MyUFHealth sign-in page. After you verify your MyUFHealth username, date of birth, zip code you will be e-mailed a one-time use security code to verify your identity before allowing you to reset your password. If you attempt to login with an incorrect password more than five times your account will deactivated. You will have to contact the clinic during normal clinic hours to request that your account be reactivated. You can also call the following numbers during normal business hours (M-F/8-5) for assistance: Gainesville/Central Florida 352-265-6983/Jacksonville 904-383-1043.
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I forgot my Username. What should I do?
You can receive your username by e-mail by clicking "Forgot Username" link on the MyUFHealth sign-in page. After you verify your first and last name, zip code, and date of birth, your MyUFHealth username will be e-mailed to you at the e-mail address you specified when creating your MyUFHealth account. If you attempt to login with an incorrect username more than five times your account will deactivated. You will have to contact the clinic during normal clinic hours to request that your account be reactivated. You can also call the following numbers during normal business hours (M-F/8-5) for assistance: Gainesville/Central Florida 352-265-6983/Jacksonville 904-383-1043.
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I tried to enter the wrong username or password and I received a warning on the site that my account is disabled. What should I do?
If you attempt to login with an incorrect username or password more than five times your account will deactivated. You will have to contact the clinic during normal clinic hours to request that your account be reactivated and your password reset. You can also call the following numbers during normal business hours (M-F/8-5) for assistance: Gainesville/Central Florida 352-265-6983/Jacksonville 904-383-1043.
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Can you send me a new activation code? (I have lost it, let it expire or did not receive it.)
If you do not have an activation code you can use Self Signup to create your account. Self Signup is limited to existing patients at UF Health who are 18 years of age or older.
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What personal information can I update in MyUFHealth?
In your MyUFHealth account you can update your e-mail address, password, and demographic information. Log into MyUFHealth and select Personal Information from the menu. You can then select the appropriate option. You can also submit updates to your allergies and medications.
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How is MyUFHealth secure?
The UF Health network strives to ensure your health information is kept private and secure. Access to information is controlled through secure activation codes, personal ID's, and passwords. Each person controls their password, and the account cannot be accessed without that password. In addition, MyUFHealth uses the latest 128-bit SSL encryption technology with no caching to automatically encrypt your session with MyUFHealth. Unlike conventional e-mail, all MyUFHealth messaging takes place while you are securely logged on to the MyUFHealth Web site. While you may receive Internet e-mail messages notifying you of new messages in your MyUFHealth Inbox, these e-mails will not contain any confidential medical information.
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Which browsers can I use to access MyUFHealth?>
The following browsers are recommended when accessing your MyUFHealth account:
•Microsoft Edge
•Mozilla Firefox 13.x and above
•Safari
•Google Chrome 20.x and above
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What is your Privacy Policy?
MyUFHealth is owned and operated by UF Health and is fully compliant with federal and state laws pertaining to your privacy. Your name and e-mail address will be treated with the same care and privacy given your health records and will never be sold or leased. For more information visit the Privacy Web site
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I was logged out of MyUFHealth, what happened?
We aim to protect your privacy and the security of your information. While logged into MyUFHealth, if your keyboard remains idle for 10 minutes or more, you will be automatically logged out of MyUFHealth. We recommend that you log out of your MyUFHealth session if you need to leave your computer for even a short period of time.
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My activation code does not work, what should I do?
For your security, your activation code expires after 90 days and is no longer valid after it is used. If you do not have an activation code, there is a self-signup option available. Self-Signup is for adults who are current patients of UF Health. As a part of the self-signup process you will be asked to verify your identity using a third-party system.
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I cannot sign up because I'm getting an error, what should I do?
Invalid personal information The zip code you entered does not match the zip code in your medical record with the UF Health network.
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Is my activation code my username?
No, your activation code is not your MyUFHealth username or password. You will use this code only once to log into MyUFHealth for the first time. (The code will expire after you have used it or after 90 days). The first time you log into MyUFHealth, you will be asked to create your own unique MyUFHealth username and password.
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